Saturday, May 5, 2012

Patient Satisfaction Surveys Serve As Important Tools To Measure The Quality Of Care At JDT


May 2, 2012

Patient Satisfaction Surveys Serve As Important Tools To Measure The Quality Of Care At JDT 


We Care.... And It Shows    These words are the guiding principles of the Jerry & Dolores Turco (JDT) Medical Rehab Center.

Caring is the central mission at JDT and the driving force behind the 60 bed state-of-the-art rehabilitation facility.  JDT is the facility of choice for patients looking for a unique environment to heal in with exceptional rehabilitation services.   Patient Satisfaction Surveys are a critical tool for assessing the quality of care and services offered at JDT.  The satisfaction of our patients is a key indicator of how well JDT meets its rehabilitation expectations and needs.  

JDT measures Patient Satisfaction by asking patients to fill out Patient Surveys about the care and experience they received while at JDT.  Patient satisfaction is measured in the following areas:

-Quality of Nursing Staff & Therapy
-Timeliness of Services, Medical Care & Other Needs
-Professionalism & Helpfulness of Staff
-Cleanliness of Rooms, Hall & Public Areas
-Activities, Grounds & Overall Aesthetics
-Likeliness to Recommend to Others

Each completed survey is reviewed by staff and management at all levels.  All data is collected and compiled in a bar graph reflecting 100% Patient Satisfaction in all 6 areas listed above.  Although each of the areas are important, the willingness to recommend JDT Medical Rehab to friends or relatives is the most significant indicator of the quality of JDT's programs and services.  On a scale from 1 to 10, patients circled 10 and even wrote in 11 when asked how likely they would be to recommend our facility to others.   Additional comments about what they liked most included:  "The environment, the people, it didn't seem like a hospital, I felt at home," "I made great improvements with the physical therapists,"   "Everyone was very good to me,"  "At 99 years of age I had a lot of fun here, and I will miss everyone."  

The information gathered by Patient Satisfaction Surveys is invaluable to JDT as they continually strive to improve patient recovery time as well as the overall patient experience at JDT Medical Rehab.